Privacy Policy
Last updated: 13 September 2026
1. Introduction
3CH3LON (“3CH3LON”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it and the rights available to you when you visit our website, contact us or work with us.
For the purposes of UK data protection law, 3CH3LON is the controller of the personal information described in this policy.
2. Information We Collect
Information you provide
We may collect information that you provide directly, including:
Your name, email address and telephone number
Your job title and business information
Enquiries submitted through our website
Project requirements, files and correspondence
Billing and transaction information
Marketing and communication preferences
Please avoid sending sensitive personal information unless it is necessary for your enquiry or project.
Information collected automatically
When you visit our website, we and our service providers may collect limited technical information, including:
IP address
Browser and device type
Operating system
Pages visited and time spent on the website
Referring website or source
General website usage and performance information
The information collected depends on the cookies and analytics tools active on the website and your consent preferences.
3. How We Use Your Information
We may use personal information to:
Respond to enquiries
Prepare proposals and estimates
Deliver and manage projects
Communicate with clients and prospective clients
Process invoices and maintain business records
Operate, protect and improve our website
Understand website performance
Send marketing communications where permitted
Establish, exercise or defend legal claims
Meet our legal and regulatory obligations
We will not use your information for purposes that are incompatible with those described here unless permitted or required by law.
4. Our Lawful Bases
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the circumstances, we may rely on:
Contract: where processing is necessary to provide requested services or take steps before entering into a contract.
Legitimate interests: where processing is reasonably necessary to operate and improve our business, respond to enquiries, protect our systems or maintain client relationships, provided those interests do not override your rights.
Consent: where you have actively agreed to
